DIGITAL PRODUCT PURCHASE AGREEMENT

1. AGREEMENT TO TERMS

This Digital Product Purchase Agreement ("Agreement") constitutes a legally binding contract between you ("Customer," "you," or "your") and Tripsora Capitals Ltd ("Company," "we," "us," or "our") governing your purchase and use of digital travel itinerary products and services offered through our websites at www.tripsora.com, www.tripbuilder.ai, www.trip-planner.ai, www.routeplanner.ai, and related platforms ("Services").

By purchasing any digital product from Tripsora, you acknowledge that you have read, understood, and agree to be bound by this Agreement, along with our Terms of Service, Privacy Policy, and Cookie Policy, which are incorporated herein by reference.

2. COMPANY INFORMATION

Legal Name: Tripsora Capitals Ltd
Registered Office: 124 City Road, London EC1V 2NX, United Kingdom
Company Registration Number: 16549250
Jurisdiction: Registered in England and Wales
Contact Email: [email protected]
Billing Inquiries: [email protected]
Website: www.tripsora.com | www.tripbuilder.ai | www.trip-planner.ai | www.routeplanner.ai

3. DEFINITIONS

4. DIGITAL PRODUCTS AND SERVICES

4.1 Product Description

We offer AI-powered travel planning services that generate personalized travel itineraries based on your preferences, including but not limited to:

• Single-City Itineraries: Detailed day-by-day plans for a single destination with activities, dining, and logistics
• Multi-City Itineraries: Comprehensive travel plans across multiple destinations with coordinated scheduling
• Activity Recommendations: AI-curated suggestions based on your stated interests, traveler type, and budget
• Hotel Recommendations: Accommodation suggestions tailored to your budget tier and preferences
• Dining Suggestions: Restaurant and meal recommendations for breakfast, lunch, and dinner
• Date Optimization: Best time-to-visit recommendations based on weather, events, and seasonality
• Transportation Planning: Suggested routes, timing, and travel options between activities
• Budget Estimates: Approximate cost calculations for activities, meals, and transportation
• Premium Unlocks: Access to locked days (typically Days 3-4) in multi-day itineraries

4.2 Service Tiers

4.3 Product Characteristics

All Digital Products share these characteristics:

• Intangible: Delivered electronically with no physical component or shipment
• Non-transferable: Licensed for personal use only; cannot be sold, shared commercially, or redistributed
• Instantly Accessible: Available immediately upon successful payment processing (typically within seconds to minutes)
• Non-returnable: Subject to our refund policy in Section 8; no returns for change of mind after viewing
• AI-Generated: Created using artificial intelligence based on your input and available data
• Time-Limited Storage: Automatically deleted 30 days after your trip date (download recommended)
• Personal License Only: Cannot be used for commercial purposes or resale

4.4 AI Technology

4.5 What's NOT Included

5. PRICING AND PAYMENT TERMS

5.1 Pricing

All prices are displayed in British Pounds (£) and are inclusive of applicable VAT unless otherwise stated. Current pricing includes:

• Premium Unlock: £2.49 per itinerary unlock
• Starter Plan: £7.99 per itinerary (up to 7 days)
• Explorer Plan: £9.99 per itinerary (up to 14 days)

We reserve the right to modify our pricing at any time with or without notice. Price changes will not affect orders already placed. Once you complete checkout, the price is locked for that purchase.

5.2 Payment Methods

We accept payment through:

• Credit Cards: Visa, Mastercard, American Express
• Debit Cards: All major UK and international debit cards
• Digital Payment Services: Apple Pay, Google Pay (as available)

All payments are processed securely through Stripe or other PCI DSS compliant payment processors. We do not store your full payment card details on our servers.

5.3 Payment Authorization

By providing payment information, you represent and warrant that:

• You are authorized to use the payment method provided
• You authorize us to charge the payment method for all fees incurred
• You agree to pay all applicable taxes, fees, and charges
• You are responsible for maintaining accurate payment information
• You are 18 years or older and legally capable of entering into binding contracts

5.4 Failed Payments

If payment fails, is declined, or is disputed:

• Access Denied: You will not receive the Digital Product
• Account Suspension: We may suspend or terminate your Account
• Outstanding Fees: You remain liable for all amounts owed
• Collection Fees: Additional fees may apply for payment collection or recovery

5.5 Currency Conversion

If your payment method uses a currency other than GBP:

• Your financial institution will perform the currency conversion
• Exchange rates are determined by your bank or card issuer
• Additional fees may apply from your financial institution
• We have no control over exchange rates or foreign transaction fees

5.6 Taxes and VAT

For UK customers, 20% VAT is included in all displayed prices. For international customers, you may be responsible for local taxes, duties, or import charges based on your jurisdiction.

6. PURCHASE PROCESS AND ORDER ACCEPTANCE

6.1 Order Submission

When you complete a purchase, the process works as follows:

1. Submit Order: You click "Purchase" or "Unlock" and submit an offer to buy the Digital Product
2. Order Confirmation: You receive an email confirmation acknowledging your order
3. Payment Processing: We process your payment through our secure payment processor
4. Order Acceptance: Upon successful payment, we accept your order and grant immediate access

6.2 Order Acceptance

An order is considered accepted and binding only when all of the following conditions are met:

• Payment is successfully processed and cleared
• Email verification is completed (if required)
• All required information is provided accurately
• The order complies with our Terms of Service
• You meet age and legal requirements
• No fraud indicators are detected

We reserve the right to refuse or cancel any order at our sole discretion for reasons including but not limited to:

• Fraud Prevention: Suspected fraudulent activity or payment disputes
• Terms Violation: Violation of our Terms of Service or this Agreement
• Technical Errors: Pricing errors, system glitches, or technical failures
• Service Unavailability: AI services temporarily unavailable or under maintenance
• Legal Restrictions: Compliance with legal, regulatory, or sanctions requirements

If we cancel your order, you will receive a full refund within 5-7 working days.

6.3 Order Confirmation

Upon successful order acceptance, you will receive:

• Email confirmation to your registered email address within 5 minutes
• Access link to your Digital Product (or premium unlock activation)
• Receipt with transaction details and VAT information
• Usage instructions explaining how to access and use your itinerary

6.4 Pre-Purchase Requirements

7. DELIVERY OF DIGITAL PRODUCTS

7.1 Delivery Method

Digital Products are delivered electronically via:

• Email: Access link sent to your registered email address
• Account Dashboard: View and download from your Tripsora account
• Direct Web Access: Accessible through our website with your unique itinerary link

7.2 Delivery Timeframe

Immediate Products:

• Premium Unlocks (£2.49): Instant activation - Days 3-4 unlock within seconds
• Account Access: Immediate upon successful registration

AI-Generated Itineraries:

• Normal Load: 1-5 minutes for most itineraries
• High Demand: Up to 30 minutes during peak periods
• Complex Itineraries: Multi-city trips may take up to 2 hours
• Maximum Wait: 72 hours (rare exceptions; you'll be notified)

7.3 Delivery Confirmation

Delivery is deemed complete and accepted when:

• The Digital Product is made available through your Account dashboard
• An access link is sent to your registered email address
• The product is accessible and viewable through our platform
• For premium unlocks: Days 3-4 content becomes visible in your itinerary

By accessing or viewing the product, you waive your right to cancel under the 14-day cooling-off period (see Section 8 and 19 for details).

7.4 Delivery Issues

If you do not receive your Digital Product within the stated timeframe:

1. Check Spam: Look in your email spam/junk folder
2. Verify Email: Ensure your email address is correct in Account settings
3. Check Dashboard: Log into your Account and check "My Itineraries"
4. Wait Time: Allow up to 72 hours for complex itineraries
5. Contact Support: Email [email protected] with your order number

We will resend or regenerate the product at no additional cost if delivery fails due to our error.

7.5 Access Period and Data Retention

7.6 Download and Backup

8. REFUNDS AND CANCELLATION POLICY

8.1 General Refund Policy

Due to the digital and instantly-delivered nature of our products, all sales are generally final. However, we offer full refunds within 14 days of purchase under the following specific circumstances:

8.2 Eligible Refund Situations

Technical Failures (REFUNDABLE):

• The Digital Product was not delivered due to our technical error
• The product is substantially defective or completely unusable for travel planning
• Required features explicitly promised in your purchased tier are missing or non-functional
• AI generation failed completely and could not be corrected after multiple attempts
• File corruption makes the itinerary unreadable or inaccessible
• Premium unlock (£2.49) failed to unlock Days 3-4 despite successful payment

Service Errors (REFUNDABLE):

• We failed to generate the itinerary as described in the product specifications
• The product does not match the purchased service tier
• Duplicate charges occurred due to system error
• You were charged incorrect amount (more than advertised price)
• Itinerary contains substantially incorrect information due to documented system error

Exceptional Circumstances (REFUNDABLE - Requires Documentation):

• Force majeure events preventing travel to your destination
• Serious illness or emergency preventing travel (medical documentation required)
• Government travel restrictions or advisories prohibiting travel (official documentation required)
• Death of purchaser or immediate family member (death certificate required)

8.3 Non-Refundable Situations

8.4 Refund Request Process

To request a refund:

1. Email [email protected] within 14 days of purchase
2. Include your order number and registered email
3. Provide a detailed explanation of the issue
4. Specify claim type (Technical Defect, Service Error, or Exceptional Circumstance)
5. Include supporting documentation if applicable

8.5 Refund Processing

If Your Refund is Approved:

• Processing Time: 5-10 business days from approval
• Method: Issued to the original payment method used
• Confirmation: Email notification sent when refund is processed
• Access Revoked: Your access to the Digital Product will be removed

Partial Refunds:

• May be offered for partial service failures
• Determined on a case-by-case basis
• Account credit may be offered as an alternative

8.6 Cancellation Before Delivery

Free Plan: You may cancel before generation at any time without penalty.

Paid Plans:

• You may cancel before AI generation begins for a full refund
• Email [email protected] immediately after purchase
• Cancellation must be requested within 24 hours and before you access the product
• Once AI generation starts or content is accessed, cancellation is subject to standard refund policy

9. INTELLECTUAL PROPERTY RIGHTS

9.1 Ownership

All Digital Products, including but not limited to:

• AI-generated content and itineraries
• Platform software and technology
• AI algorithms and machine learning models
• Website design and functionality
• Trademarks, logos, and branding

are owned by or licensed to Tripsora Capitals Ltd and are protected by copyright, trademark, and other intellectual property laws.

9.2 Limited License Grant

Upon purchase, we grant you a limited, non-exclusive, non-transferable, revocable license to:

• Access and use the purchased Digital Product for personal, non-commercial travel planning purposes
• Print copies of your itinerary for personal use
• Share the itinerary with travel companions for the specific trip

9.3 Restrictions

9.4 User-Generated Content

Any information you provide (preferences, destinations, dates, interests) remains your property, but you grant us a license to use it to generate and improve our services in accordance with our Privacy Policy.

10. AI-GENERATED CONTENT DISCLAIMERS

10.1 Nature of AI-Generated Content

10.2 Travel Planning and Route Recommendations

For AI-generated itineraries and route planning:

• Verify Before Travel: Always verify routes, destinations, and recommendations through official sources before traveling
• Real-Time Changes: Conditions may change after content generation including road closures, weather, safety alerts
• Local Laws and Customs: You are responsible for understanding and complying with all local laws and regulations
• Safety First: Never follow recommendations that appear unsafe or contradict your judgment
• Personal Circumstances: AI may not account for your specific physical abilities, health conditions, or accessibility needs
• Third-Party Services: We are not responsible for the quality, safety, or availability of third-party services mentioned

10.3 Destination and Activity Information

For destination information and activity recommendations:

• Current Information: Operating hours, prices, and availability may differ from AI suggestions
• Independent Research: Conduct your own research on safety, visa requirements, and health precautions
• Seasonal Variations: AI may not account for seasonal closures or weather patterns
• Accessibility: Verify accessibility requirements for your specific needs
• Budget Accuracy: Estimated costs are approximate and may not reflect current prices

10.4 No Liability for AI-Generated Content

10.5 Your Responsibility

By purchasing and using AI-generated itineraries, you acknowledge and agree that:

• You are solely responsible for all travel decisions, bookings, and safety precautions
• You will verify all information independently before making bookings
• You understand the inherent limitations of AI technology
• You will use common sense and good judgment in all circumstances
• You accept full responsibility for any outcomes from using our AI-generated itineraries

10.6 Reporting Issues

If you encounter inaccurate, dangerous, or problematic AI-generated content, please report it to [email protected] with specific details. We will investigate and may issue a refund if the error is substantial.

11. WARRANTIES AND DISCLAIMERS

11.1 Limited Warranty

We warrant that our Digital Products will:

• Be delivered as described in the product specifications
• Function substantially as outlined in our documentation
• Be free from material defects in workmanship

This warranty is valid for 14 days from the date of purchase.

11.2 Warranty Remedies

If the Digital Product fails to meet the limited warranty, we will regenerate or fix the product at no cost, OR provide a refund.

11.3 Disclaimer of Warranties

11.4 Third-Party Services

We provide recommendations for third-party services (hotels, airlines, attractions) but:

• We are not responsible for their quality, safety, availability, or pricing
• Prices and availability may change without notice
• Booking and payment are separate transactions with those providers
• Third-party terms and conditions apply to all bookings

12. LIMITATION OF LIABILITY

12.1 Liability Cap

12.2 Excluded Damages

12.3 Travel-Specific Limitations

We are not liable for:

• Travel delays, cancellations, or disruptions for any reason
• Changes in destination conditions (weather, political unrest, natural disasters)
• Quality, safety, or availability of third-party services
• Health or safety issues during travel
• Loss, theft, or damage to personal property
• Denied entry, visa issues, or immigration problems

12.4 Jurisdictional Limitations

Some jurisdictions do not allow the exclusion of certain damages, so these limitations may not apply to you.

For UK Consumers: Nothing in this Agreement limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under UK law.

13. USER RESPONSIBILITIES AND ACCEPTABLE USE

13.1 Age Requirement

13.2 Accurate Information

You agree to:

• Provide accurate, current, and complete information during purchase
• Provide accurate travel preferences, dates, and requirements for AI generation
• Maintain the accuracy of your Account information
• Verify all itinerary details before your trip and before making bookings

13.3 Account Security

You are responsible for:

• Maintaining the confidentiality of your Account credentials
• All activities that occur under your Account
• Notifying us immediately of unauthorized access

13.4 Appropriate Use

You agree to use our Digital Products only for lawful, personal purposes and will NOT:

• Violate any laws or regulations
• Infringe on others' intellectual property rights
• Use the products for commercial purposes without authorization
• Engage in fraudulent activity or payment disputes in bad faith
• Attempt to circumvent payment systems or abuse refund policies

13.5 Independent Verification

You are solely responsible for:

• Verifying all travel information before booking flights, hotels, or activities
• Checking current visa requirements and travel restrictions
• Obtaining appropriate travel insurance
• Confirming reservations with third-party providers
• Assessing safety and health risks at your destination
• Checking current prices, operating hours, and availability

13.6 Compliance with Travel Laws

You agree to:

• Comply with all applicable laws in your destination countries
• Obtain necessary travel documents (passport, visa, permits)
• Follow local customs, regulations, and cultural norms
• Check and comply with current travel advisories

14. MODIFICATIONS TO PRODUCTS AND AGREEMENT

14.1 Product Updates

We may update, modify, or discontinue Digital Products or AI systems at any time. We will make reasonable efforts to notify you of significant changes.

14.2 Agreement Changes

We reserve the right to modify this Agreement at any time. Changes will be effective:

• Immediately upon posting on our website for new purchases
• 30 days after notification for existing customers

14.3 Notification

We will notify you of material changes via:

• Email to your registered address
• Notice on our website
• In-app notification (if applicable)

15. TERMINATION

15.1 Termination by You

You may terminate your Account at any time by contacting [email protected] or following Account closure procedures on our website.

Termination does not entitle you to a refund for purchased products unless they are defective or undelivered.

15.2 Termination by Us

We may suspend or terminate your Account immediately if you:

• Violate this Agreement or our Terms of Service
• Engage in fraudulent activity or payment disputes in bad faith
• Abuse our services, AI systems, or support team
• Fail to pay amounts owed

15.3 Effect of Termination

Upon termination:

• Your access to Digital Products may be revoked immediately
• Outstanding fees remain due and payable
• We will delete or anonymize your data per our Privacy Policy
• Generated itineraries will be deleted in accordance with our data retention policy

16. DISPUTE RESOLUTION

16.1 Informal Resolution

Before filing a legal claim, you agree to contact us at [email protected] to attempt to resolve the dispute informally. We will work in good faith to resolve your concern within 30 days.

16.2 Governing Law

This Agreement shall be governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles.

16.3 Jurisdiction

For Business Users: You agree that any legal action shall be brought exclusively in the courts of England and Wales.

For UK Consumers: You may bring claims in English courts or courts in your country of residence. Online dispute resolution is available at http://ec.europa.eu/odr (where applicable).

16.4 Time Limitation

Any claim must be filed within one (1) year after the cause of action arises, or it will be permanently barred.

17. FORCE MAJEURE

We shall not be liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters (earthquakes, floods, hurricanes, wildfires)
• War, terrorism, civil unrest, or political instability
• Government actions, restrictions, or regulations
• Internet or telecommunications failures
• Pandemics, epidemics, or public health emergencies
• Acts or failures of third-party service providers (including AI providers)
• Cyber attacks or security breaches beyond our control

If a force majeure event continues for more than 30 days, either party may terminate affected orders with a refund for undelivered products.

18. PRIVACY AND DATA PROTECTION

18.1 Privacy Policy

Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into this Agreement by reference.

18.2 Cookie Policy

We use cookies and similar technologies to enhance your experience. Please review our Cookie Policy for detailed information.

18.3 Data Processing

By purchasing Digital Products, you consent to:

• Collection of travel preferences, destinations, dates, and personal information
• Processing of your data by AI systems (Google Gemini API and GroqCloud) to generate itineraries
• Use of data to improve service quality
• Processing of payment information by our payment processors

18.4 AI Training and Data Usage

18.5 Your Data Rights

Under UK GDPR, you have rights to access, rectify, erase, restrict, port, and object to processing of your personal data. See our Privacy Policy for full details.

19. CONSUMER RIGHTS (UK/EU CUSTOMERS)

19.1 UK Consumer Rights

If you are a consumer in the United Kingdom, you have rights under the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.

19.2 Right to Cancel (Cooling-Off Period)

19.3 Faulty Digital Content

If Digital Content is faulty, not as described, or not fit for purpose, you have the right to:

• Repair or replacement (regeneration) within a reasonable time at no cost
• Price reduction if repair/replacement is impossible or takes too long
• Full refund if the fault cannot be fixed or is substantial

19.4 Statutory Rights

20. TROUBLESHOOTING AND SUPPORT

20.1 Common Issues and Solutions

20.2 Support Response Times

21. FREQUENTLY ASKED QUESTIONS

22. MISCELLANEOUS PROVISIONS

22.1 Entire Agreement

This Agreement, together with our Terms of Service, Privacy Policy, and Cookie Policy, constitutes the entire agreement between you and Tripsora Capitals Ltd.

22.2 Severability

If any provision is found to be unenforceable, that provision shall be limited to the minimum extent necessary so that the remainder remains in full force.

22.3 No Waiver

Our failure to enforce any right shall not constitute a waiver unless acknowledged in writing.

22.4 Assignment

You may not assign this Agreement without our consent. We may assign freely to any successor entity.

22.5 Language

This Agreement is in English. If translated, the English version shall prevail.

22.6 Contact for Legal Notices

Legal notices should be sent to: Tripsora Capitals Ltd, 124 City Road, London EC1V 2NX, United Kingdom, or [email protected]

23. CONTACT INFORMATION

For questions, concerns, or support regarding this Agreement or your Digital Product purchase: