Your statutory rights. If you are a consumer, you have rights under UK law (including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013) that this Agreement does not exclude or limit. Where this Agreement and your statutory rights conflict, your statutory rights apply.
In short: you can create a short itinerary for free. Longer itineraries and unlocking more days are one-time purchases – no subscription. Itineraries are created by AI as soon as you ask, so once yours has been created you can no longer cancel for change of mind, but you are always entitled to a fix or a refund if it is faulty. Check all details before you book or travel.
This Agreement applies when you create or buy an AI-generated itinerary from TRIPSORA CAPITALS LTD ("we", "us") with TripBuilder on tripbuilder.ai, or through links to TripBuilder from tripsora.com, routeplanner.ai or trip-planner.ai. By completing checkout you confirm that you are at least 18 years old and agree to this Agreement, our Terms of Service and our Privacy Policy. Question packs for our AI assistants are covered by the separate Digital Product Purchase Agreement.
TripBuilder creates day-by-day travel itineraries with the help of artificial intelligence. You choose a destination (or several cities, depending on the plan), your dates, who is travelling, your budget and your interests; TripBuilder then creates an itinerary with activities, places to eat, timings, local tips, budget estimates and booking links. You can view it online in your account and receive it by email.
Current offer (always shown on tripbuilder.ai and at checkout before you pay). The plan, price and features shown at checkout are the ones that apply to your purchase.
| Plan | Price | What you get |
|---|---|---|
| Free | £0 | Itineraries of up to 2 days for 1 city; 2 free itineraries per person in total. Days 3 and 4 of a longer trip are shown locked. |
| Premium unlock | £2.49 per itinerary | Unlocks days 3 and 4 of an itinerary you created, with the same level of detail as days 1 and 2. |
| Starter | £7.99 per itinerary | Itineraries of up to 7 days, up to 2 cities, hotel and dining suggestions, activity booking links, email support. |
| Explorer | £9.99 per itinerary | Itineraries of up to 14 days, up to 5 cities, options for different budgets, a fuller travel guide, priority email support. |
We may decline or cancel an order, for example if the price shown was clearly wrong, we suspect fraud, or the service is unavailable. If we do, we refund the full amount you paid.
As a consumer you normally have 14 days to cancel a purchase of digital content. Because you ask us at checkout to create or unlock your itinerary straight away, and confirm that you understand this:
To cancel, email [email protected] (subject "Cancel itinerary", with the email address of your account). Refunds are made to the original payment method within 14 days.
Your itinerary must be as described, of satisfactory quality, fit for purpose and supplied with reasonable care and skill. If it is not, contact [email protected]. We will first create it again or fix it, free of charge. If that isn't possible, or doesn't work within a reasonable time, you are entitled to a price reduction or a full refund.
Examples of faults: the itinerary was not delivered within 72 hours; days, cities or features of your plan are missing; the unlocked days stay locked after payment; the itinerary cannot be opened; you were charged twice or more than the price shown.
Not a fault by itself: an individual inaccuracy in AI-generated content, a partner's price or opening hours having changed, or the itinerary not matching your personal taste – the nature and limits of AI-generated content are described before purchase (section 8). If AI-generated content is so inaccurate that the itinerary can't reasonably be used, it is a fault. This does not affect your statutory rights.
Goodwill: if you cannot travel because of serious illness, a bereavement or an official travel ban, contact us and we will consider a refund even where the law does not require one.
If you find content that is wrong or unsafe, please tell us at [email protected].
Booking links lead to independent partners (for example Trip.com, hotel booking sites through Stay22, GetYourGuide and Ubigi). Any booking is a contract between you and that partner under the partner's terms; we are not a party to it and cannot change, cancel or refund it. We may earn a commission from partners at no extra cost to you – see our Disclaimer & Affiliate Disclosure.
We process your email address, name, trip details, itineraries and purchase details to provide TripBuilder. Your trip details are sent to our AI providers (Google and Groq) to create the itinerary; we do not use your personal data to train AI models. Itineraries are deleted within 30 days after your trip date, and payment records are kept for 7 years for tax and accounting. Details are in our Privacy Policy and Cookie Policy.
Nothing in this Agreement limits our liability for death or personal injury caused by negligence, for fraud, or any liability that cannot be limited by law. Otherwise, our liability in connection with a purchase is limited to the price you paid for it, and we are not responsible for losses we could not reasonably foresee, or for partners' services, bookings or prices, travel disruption or conditions at your destination.
Related documents: Terms of Service · Privacy Policy · Cookie Policy · Disclaimer & Affiliate Disclosure · Digital Product Purchase Agreement · Purchase Agreement for Itineraries
Contact: [email protected] (privacy and general) · [email protected] (technical) · [email protected] (payments, cancellations and refunds) · Post: TRIPSORA CAPITALS LTD, 124 City Road, London EC1V 2NX, United Kingdom