Last updated: 27 October 2026 · Version: 4.2 TRIPSORA CAPITALS LTD (Company Number 16549250), registered in England and Wales, 124 City Road, London EC1V 2NX, United Kingdom
Your statutory rights. If you are a consumer, you have rights under UK law
(including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges)
Regulations 2013) that this Agreement does not exclude or limit. Where this Agreement and your statutory rights
conflict, your statutory rights apply.
This Agreement applies when you buy a digital product from TRIPSORA CAPITALS LTD ("we", "us") on tripsora.com,
routeplanner.ai, trip-planner.ai or tripbuilder.ai. By completing checkout you confirm that you are at least 18 years
old and agree to this Agreement, our Terms of Service and our
Privacy Policy.
1. Scope and products
Tripsora AI question packs – extra questions for the Tripsora AI travel agent on tripsora.com (section 2).
RoutePlanner.ai question packs – extra questions for the RoutePlanner.ai route assistant on routeplanner.ai (section 2).
Message Boost – a time-limited enhancement of our earlier chatbot, where still offered (section 3).
Creator account set-up fee – the one-off fee a creator pays to open a creator account on trip-planner.ai is governed by the Creator Terms (section 2), not by this Agreement.
2. AI question packs (Tripsora AI and RoutePlanner.ai)
2.1 What you get
We offer two AI assistants:
the Tripsora AI travel agent on tripsora.com, which answers travel questions and builds trip plans; and
the RoutePlanner.ai route assistant on routeplanner.ai, which plans road trips: it chooses stops, splits
the drive into driving days, can avoid tolls, motorways or ferries, shows the route on a map and links to hotels at
each overnight stop.
For each assistant, every verified email address receives a number of free questions. After that,
you can buy a question pack: a fixed number of additional questions for a one-time price.
Current offers (always shown on our website and at checkout before you pay).
The number of questions and the price shown at checkout are the ones that apply to your purchase.
Tripsora AI travel agent
RoutePlanner.ai route assistant
Free questions per verified email address
2
1
Question pack
10 questions for £4.99
5 questions for £4.99
Separate balances. Free and paid questions belong to the assistant they were given or bought for.
Questions for the Tripsora AI travel agent cannot be used with the RoutePlanner.ai route assistant, and the other way round.
2.2 What counts as a question
Each message you send to an assistant that it answers counts as one question. For the route assistant this
includes new routes and changes to a route (for example adding a night, a detour or shortening a day).
Not counted – Tripsora AI travel agent: the agent's own clarifying questions to you (up to three
per conversation), and requests to translate the previous answer.
Not counted – RoutePlanner.ai route assistant: an answer in which the assistant only asks you for
your starting point or destination, and a request for which no route could be planned (for example because a place
could not be found).
If an answer cannot be produced because of a fault on our side, the question is automatically returned to your balance.
2.3 Delivery and use
Questions are added to the balance of your verified email address for that assistant as soon as the payment is
confirmed – usually within seconds. Your balance is shown in the chat.
Paid questions do not expire while the assistant they were bought for is offered.
Questions are linked to your verified email address, are for your personal use and cannot be transferred or exchanged for cash.
Fair use: reasonable volumes per day; on tripsora.com one question per minute, and on routeplanner.ai a limited
number of messages per hour. Automated use is not permitted.
A question pack buys access to the AI assistant. It does not include any flight, hotel, activity, road toll, fuel,
charging or other travel product – those are booked or paid for separately (section 9).
2.4 Changes
We may change the free allowance, pack size or price for future purchases. This never reduces questions you have
already bought. If we permanently stop offering an assistant, we will refund your unused paid questions for that
assistant proportionally.
3. Message Boost (earlier chatbot)
Where still offered, Message Boost reduces the waiting time between messages in our earlier AI chatbot from 45 to
15 seconds for 60 minutes from activation, for £2.49. It is activated immediately after
payment, is tied to the purchasing email address and the current browser session, and ends when the session ends.
Message Boost does not apply to the Tripsora AI travel agent.
4. AI-generated itineraries
Paid itineraries are governed by the Purchase Agreement for
Itineraries. They are usually delivered by email within minutes and at the latest within 72 hours.
5. Prices and payment
Prices are shown in GBP. We are not registered for VAT, so no VAT is charged and the price at checkout is the
total you pay. There are no hidden fees.
Payments are processed by Stripe. We never see or store your full card details.
All purchases are one-time payments. There are no subscriptions and no automatic renewals.
Promotion codes, where offered, are applied at checkout.
6. Your 14-day cancellation right
Question packs. You may cancel within 14 days of purchase by emailing
[email protected] (subject "Cancel question pack", with your email
address and whether the pack was for Tripsora AI or RoutePlanner.ai). We refund the questions you have not used proportionally – the full price if you have not
used any. Questions you used were supplied immediately at your request (you ask for this at checkout), so they are not
refunded. Refunds are made to the original payment method within 14 days; the refunded questions are removed from your balance.
Message Boost. Full refund if cancelled within 14 days before first use; after activation, a
proportional refund for unused minutes while the session is still active
(refund = unused minutes ÷ 60 × price).
Itineraries. See the Purchase Agreement for Itineraries.
7. Faults, refunds and remedies
Digital content and services must be of satisfactory quality, fit for purpose, as described and supplied with
reasonable care and skill. If they are not, contact [email protected]; we
will repair, replace or refund as required by law. Examples: questions not added after payment, or an assistant being
unavailable for an extended period because of a fault on our side.
The fact that AI-generated content contains an individual inaccuracy, or that a partner's price or availability has
changed, is not by itself a fault of the question pack, because the nature and limits of AI-generated content are
described before purchase (section 8). This does not affect your statutory rights.
8. AI-generated content
Answers, plans, maps and tips are generated with the help of artificial intelligence and may contain mistakes or outdated information.
Flight fares shown are recently found fares from our data partners, not live offers; hotel and activity prices
and availability are only confirmed on the partner's booking page.
Weather information is a forecast or historical data for the same dates; it is not a guarantee.
Routes, distances and driving times are estimates based on map data (including OpenStreetMap). They do not take
account of live traffic, roadworks, closures, weather, vehicle restrictions, low-emission zones, vignettes or ferry
timetables, and a route marked as avoiding tolls, motorways or ferries may not avoid them in every case.
Always follow road signs, traffic laws and the instructions of the authorities, and do not use the route
assistant while driving.
Always check prices, times, opening hours, availability and visa, health and entry requirements with official
sources before booking or travelling.
9. Bookings with partners
Booking links lead to independent partners (for example Trip.com, hotel booking sites through Stay22,
GetYourGuide, Kiwitaxi and Ubigi). Any booking is a contract between you and that partner under the partner's terms; we
are not a party to it and cannot change, cancel or refund it. We may earn a commission from partners at no extra cost
to you – see our Disclaimer & Affiliate Disclosure.
10. Personal data
We process your email address, first name, billing name and address entered at checkout, purchase details and
question balances to provide the products, and keep
payment records for 7 years for tax and accounting. Details are in our
Privacy Policy.
11. Liability
Nothing in this Agreement limits our liability for death or personal injury caused by negligence, for fraud, or any
liability that cannot be limited by law. Otherwise, our liability in connection with a purchase is limited to the price
you paid for it. We are not responsible for partners' services, bookings or prices.
12. General terms
This Agreement is governed by the laws of England and Wales. Consumers may also bring claims in the courts of their home country.
Complaints: [email protected] – we reply within 14 days. You may also
use an alternative dispute resolution service or contact Citizens Advice (0808 223 1133).
We may update this Agreement; changes do not apply to purchases already made.
If any provision is invalid, the rest remains in effect.