These Terms of Service ("Terms") are a legally binding agreement between you and TRIPSORA CAPITALS LTD ("we", "us", "our"). They govern your use of our websites – https://www.tripsora.com, https://www.routeplanner.ai, https://www.trip-planner.ai and https://www.tripbuilder.ai – and the related applications, tools and services, including the Tripsora AI travel agent and the RoutePlanner.ai route assistant (together, the "Service").
The Service also includes the Creator Program on https://www.trip-planner.ai, where independent creators publish travel itineraries ("Trips"). Creators are also bound by our Creator Terms.
By using the Service you agree to these Terms. If you do not agree, do not use the Service.
The Service is only for people aged 18 or over. By using it you confirm that you are at least 18. The Service is not directed at children, and we ask users to confirm their age before using our AI assistants.
The Service is provided from the United Kingdom. You may not use it if you are located in, or a resident of, a country subject to UK sanctions, or if you are on a UK list of restricted parties. You are responsible for complying with the laws that apply to you.
If you are a Consumer, you have rights under UK law that these Terms do not exclude or limit, including under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013 and the UK GDPR. If these Terms conflict with your statutory rights, your statutory rights apply. If any term is found unfair, it does not apply to you, and the rest of these Terms remain in effect.
The Tripsora AI travel agent helps you plan trips in a chat. It can ask you questions to understand your trip, search recent flight fares, suggest hotels and activities with booking links, check the weather for your dates, build a day-by-day plan with a map, and send, share or export that plan.
The RoutePlanner.ai route assistant plans road trips in a chat. From your start, destination and wishes it chooses stops, calculates the route on roads, splits the drive into driving days with overnight stops, can avoid tolls, motorways or ferries, shows the route on a map, links to hotels at each overnight stop and opens the route in Google Maps. It plans on its own and only asks you a question if it does not know where you are starting or going.
This section applies if you apply to sponsor our websites. Sponsorships are offered to businesses and organisations acting for business purposes, not to Consumers. By applying you confirm that you are authorised to bind the business you apply for. Section 3 (Consumer rights) does not apply to sponsorships.
If we contact you to suggest a sponsorship or partnership, our message is an invitation to talk, not an offer. It does not create a contract and does not promise a listing, price, placement or results. A sponsorship starts only as set out under "Applying and approval" below, or under a written agreement signed for us, and a custom arrangement agreed in writing applies instead of any conflicting term in this section. You can ask us to stop contacting you at any time (see our Privacy Policy, section 2.9).
Every application is reviewed by us and may be accepted or refused at our discretion. A sponsorship starts only when we have approved your application and your first payment has been received. We may refuse, suspend or remove a sponsor or listing at any time where it does not meet these Terms.
You can cancel at any time from your sponsor dashboard (the Manage billing button) or by contacting us. Cancellation takes effect at the end of the current billing period: your listing stays live until then and you are not charged again.
Fees for a billing period that has already started are not refundable, except where the law requires it or where we remove your listing for reasons that are not a breach of these Terms by you, in which case we refund the fee for the unused part of the period.
If a payment fails, your listing is hidden until the payment succeeds. If it is not resolved within a reasonable time, we may end the sponsorship.
If we give you a promotion code, it applies only as described when we issue it, may be limited in use or time, has no cash value and may be withdrawn if it is misused. A sponsorship obtained with a code is subject to these Terms in the same way.
Sponsor links are marked as sponsored, and our social media posts about sponsors are labelled as advertising. A sponsorship is not an endorsement of your business by us, and it does not influence the answers, plans, routes or recommendations given by our AI assistants or our editorial content.
We do not guarantee any level of traffic, clicks, enquiries or sales. Any click statistics or reports we provide are based on visits that pass through our sponsor links and are provided as an indication only.
Either of us may end a sponsorship under this section. We may end it immediately if you materially breach these Terms. When it ends, we remove your listing and you can ask us to delete the content you supplied.
Nothing in these Terms limits liability that cannot lawfully be limited. Subject to that, and to section 14, our total liability to you for a sponsorship is limited to the fees you paid for it in the 12 months before the claim.
Independent creators. Creators are independent people, not our employees, and Creator Trips express their own experiences and opinions. We review applications and may remove content, but we do not check every statement in a Creator Trip. Prices, opening hours and entry rules change: check them with Partners and official sources before you book or travel (section 12).
Free to read. Creator Trips are free to read on our site. We do not sell them and do not take payments for creators. (The only payment between a creator and us is the one-off, non-refundable £5.00 account set-up fee a creator pays when creating an account; see the Creator Terms.) A creator may link to a tips page or to a longer guide that they sell themselves on another website (for example Ko-fi, Gumroad or Lemon Squeezy). Those links are the creator's own, are marked as such, and are not affiliate links of ours. If you tip or buy, you deal with the creator and that website under their terms; we are not the seller, not a party to the sale and not responsible for it.
Remix. You can ask our AI to adapt a Creator Trip to your dates, budget and interests. Remix is free, but we limit how many you can make each day. A Remix is AI-Generated Content (section 12): it keeps some of the creator's picks and wording where they fit, adds suggestions made by the AI (marked as such), may contain mistakes, and is for your own personal travel planning only (you may share it with your travel companions). You may not copy, republish, sell or redistribute a Remix or a Creator Trip. We keep your answers and the plan for 30 days at a private link, then delete them.
Links and commissions. Hotel, tour and activity links on Creator Trips are created by us using our own partner accounts, and we may earn a commission if you book through them at no extra cost to you (see the Affiliate Disclosure). Creators do not receive a share of those commissions. If a Creator has been paid or given anything by a business for what they say, they must tell you; if you think one has not, please tell us.
Creator account fee and deleting an account. A creator pays a one-off account set-up fee of £5.00 to set up their account. No VAT is added. It is non-refundable (except where the law says otherwise) and is explained in the Creator Terms. A creator can delete their account at any time from their dashboard, and we then remove their profile and Trips as described in the Creator Terms and Privacy Policy.
Reporting and copyright complaints. To report a page that infringes your copyright or other rights, or is wrong, unsafe or unlawful, use our form at trip-planner.ai/report or e-mail [email protected]. We aim to review reports within 2 business days and, where content appears to infringe, remove it or disable access to it promptly. Our Copyright Policy and section 9A of the Creator Terms explain the process, including counter-notices and repeat infringers. This applies to content on all our sites, not only Creator Trips.
Invitations to creators. If we invite you to join the Creator Program, the invitation is only an invitation to apply. It does not promise that we will approve you, publish or promote your Trips, or that you will earn anything. You join by creating an account, accepting the Creator Terms and paying the account fee.
What it is. The Trip Pack is a digital product you can buy for one saved plan on Tripsora or TripBuilder. It is a web page you can print or save as a PDF, with that plan's day-by-day itinerary, a checklist, a packing list, notes from the plan and booking links. It is for your own personal use: you may not resell or republish it.
Price and payment. The price is shown at checkout in pounds sterling and is paid once, by card through Stripe. You are not charged again. We email you a link to your pack when you pay, so please keep that email: the link is how you open the pack again.
Immediate delivery and your right to cancel. The pack is delivered digitally straight after payment. Before you pay we ask you to agree that we deliver it immediately and that you then lose your 14-day right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. This does not affect your other rights below.
If something is wrong. Under the Consumer Rights Act 2015 digital content must be of satisfactory quality, fit for its purpose and as described. If your pack does not open, is missing what we described, or is faulty, e-mail [email protected] with the e-mail address you paid with. We will fix it or, if we cannot, refund you. Because the pack is generated from a plan produced by AI, a different opinion about the contents, or a change in prices or opening hours after you buy, is not a fault (section 12).
Your plan must stay available. The pack is built from your saved plan when you open it, so it can be opened only while that plan is stored on our systems. We recommend you print it or save it as a PDF when you buy it.
Accuracy and links. The pack contains AI-Generated Content (section 12) and may contain mistakes: check opening hours, prices, entry rules and availability with the provider before you travel. It includes booking links to Partners, for which we may earn a commission at no extra cost to you (section 9 and the Affiliate Disclosure). We are not an insurer or insurance intermediary, and a link to an insurer is not advice.
We can introduce you to a local travel agency or expert who can discuss your plan with you. We only make the introduction. The agency is an independent business: any advice, quote, booking or contract is between you and the agency, the agency is responsible for it, and we are not a party to it and do not guarantee the agency's services, prices or availability. We choose which agencies we introduce, and agencies we introduce agree to our Agency Terms, but an introduction is not an endorsement. Check the agency's licensing and consumer protection (for example ABTA or ATOL membership for UK travel) before you pay anyone.
Asking for an introduction is free and is not a booking. We pass your details on only after you confirm by e-mail (see section 2.10 of the Privacy Policy). Agencies pay us a subscription to take part; we take no commission or fee on any booking they make with you, and we say so in the Disclaimer and Affiliate Disclosure.
Creator accounts are separate from reader accounts and are protected by a password or a one-time sign-in link sent to the e-mail address on the account. Creators must keep their account secure (see the Creator Terms).
We own or license all intellectual property in the Service, including its design, software, trademarks, content and AI systems. We grant you a limited, personal, non-exclusive, non-transferable licence to use the Service and the AI-Generated Content you receive for your own personal travel planning, including sharing your plans with your travel companions. You may not copy, resell or commercially exploit the Service, remove copyright notices or reverse engineer our software or AI systems.
Creators own their Creator Trips and grant us a licence to display and adapt them (see the Creator Terms). The rest of the Service, including our design, software and AI systems, belongs to us or our licensors. Creator Trips and Remix plans are for your own personal travel planning only. You may not scrape, copy, republish, sell or redistribute them, or use them commercially.
You agree not to:
We may suspend or end access for breaches of this section. For Consumers we act proportionately and, where possible, give notice first.
If you are a Creator, the Creator Terms say how we may use Your Content. If you give a Remix input (for example your dates, budget and interests), we use it to generate your Remix and as described in the Privacy Policy.
We process personal data under the UK GDPR, the Data Protection Act 2018 and PECR, as described in our Privacy Policy and Cookie Policy. You have rights to access, rectify, erase, restrict, port and object to the processing of your data, and to withdraw consent.
If we give you API access, you may use it only for the purposes we authorise, within published limits, without sharing your credentials, and without replicating or competing with the Service. API access is provided "as is" and may change or end with reasonable notice.
We are not liable for losses caused by relying on AI-Generated Content without verification, or for changes that occur after it was generated. This does not limit liability that cannot be limited by law (section 14).
We provide the Service "as is" and "as available" and do not guarantee that it will always be available, error-free or up to date. For Consumers, this does not affect your rights under the Consumer Rights Act 2015. For business users, we disclaim all warranties to the extent permitted by law.
If you use the Service as a business, you indemnify us against claims arising from your breach of these Terms or of third-party rights. This section does not apply to Consumers.
You may stop using the Service at any time and ask us to delete your data. Creators can also delete their own account (see section 4C). We may suspend or end access for material breaches of these Terms or the law; for Consumers we give reasonable notice unless immediate action is needed for safety or legal reasons. We may change or discontinue features with reasonable notice; for paid products, the remedies in the Digital Product Purchase Agreement apply.
These Terms are governed by the laws of England and Wales. Consumers may bring claims in the courts of England or of their country of residence and may use alternative dispute resolution. Business users submit to the English courts. We encourage you to contact us first so we can try to resolve any issue.
We may update these Terms to reflect changes in law or in the Service. We will update the date above and, for significant changes affecting Consumers, give at least 30 days' notice by email (if we have your address) or on the Service. If you do not agree, you may stop using the Service before the changes take effect.
Languages. The websites and the AI assistants can be used in several languages. Translations of the interface, of plans and of emails are provided for convenience and may contain mistakes. These Terms and our other legal documents are written in English, and the English version applies if there is a difference.
These Terms, together with our Privacy Policy, Cookie Policy, Disclaimer & Affiliate Disclosure and – for paid products – the Digital Product Purchase Agreement, form the entire agreement between us. If a provision is unenforceable, the rest remains in effect. Not enforcing a right is not a waiver. We may assign these Terms to a successor; you may not without our consent. We are not liable for delays caused by events beyond our reasonable control.
General and privacy enquiries: [email protected] · Technical support: [email protected] · Payments: [email protected] · Post: TRIPSORA CAPITALS LTD, 124 City Road, London EC1V 2NX, United Kingdom.
Related documents: Terms of Service · Privacy Policy · Cookie Policy · Disclaimer & Affiliate Disclosure · Digital Product Purchase Agreement
Contact: [email protected] (privacy and general) · [email protected] (technical) · [email protected] (payments and cancellations)